Frequently Asked Questions
Can I collect my doors from you instead of having them delivered?
Yes, of course. You can select this option on our ‘Checkout’ pages. We will simply contact you when your order is ready to collect.
Do you have a showroom where I can view your products?
No, We don’t have a showroom as we are a manufacturer and warehouse, however we do have a small display area where we can show customers sample doors and finishes and help with plans etc.
Please contact us for details. Please Note: Any visits to our factory/warehouse are by appointment only. Please email us at or call us on 0845 208 8058or 0121 289 3757 to arrange this appointment. Unfortunately if customers turn up and have not pre-booked then we may not be able to assist them.
When will my doors be delivered?
Our lead times for our Made To Measure kitchen and bedroom doors are currently dispatched within 7-13 working days.
How do I measure for my replacement Kitchen & Bedroom doors?
We have an easy to use guide that you can find by clicking this link.
Do you drill your Kitchen & Bedroom doors for hinges?
Yes, we drill a 35mm diameter standard hole to take a UK standard kitchen hinge. All we require from you are the drilling centres for each hinge hole from the top and bottom edge of each door. Our standard drilling positions are 100mm from the top of the door and 100mm from the bottom of the door to the centre of each hole. All hinge holes are drilled a standard position in from the side edge of the door which is 22.5mm to centre (UK Standard).
Do you drill your Kitchen & Bedroom doors for handles?
Unfortunately, this isn’t something which we offer but you can purchase a Handle Jig from our website which will help you drill for handles precisely.
What is the guarantee on your Kitchen & Bedroom Doors?
We offer a 6 year manufacturers guarantee on all four brands: Gravity, Unique, Bella & Zurfiz. This covers any manufacturing or material faults.
What materials are used to make your doors?
Our Unique & Bella range is made from 18mm MDF and vinyl wrapped on the face and four edges with a single piece of vinyl. Our Gravity & Zurfiz range is made from 18 or 19mm MDF with a 2mm acrylic face and a solid acrylic edging or from MFC, depending on finish.
Do the handles come with the doors?
No, all handles will have to be ordered separately as they do not come within the door price.
Do the handles come with the fixing screws?
Yes, all handles will be supplied with fixing screws.
Do you offer matching accessories to suit the door ranges?
Yes, we offer a range of matching accessories to match all door ranges and finishes. You can find these in the accessory pages related to each brand.
I am a trade customer, can I buy from you?
Yes, of course. Please contact us with any requirements you may have.
Can I pay for my order over the phone?
Yes, once you have a written quotation from us you can simply call us up with a reference number and we can take the payment over the phone by credit or debit card.
Do you offer non-standard sized or special sized replacement Kitchen & Bedroom Doors?
Yes, all of our ranges we offer Made To Measure. Our calculator on our website will work out a price instantly for you based on the sizes given. If you would rather email them to us we are more than happy to supply you a quotation. Our email address is firstname.lastname@example.org.
Can I email my order over to you rather than buying directly through the website?
Yes, please email any requirements you may have to email@example.com.